What do we mean, when we talk about giving a good service? Well, many will say that it is a question of selling a lot, others, that it is a matter of having a good product, and some others that it is a matter of offering a one-time service. However, customer service implies a lot of things; It is not only a matter of offering an excellent product or service, it is not increasing sales, the answer could be to build confidence for the customer; with this, we do not mean that one should duck his head and obey blindly and mechanically the orders and specifications of a client; No, when we talk about giving excellent customer service we mean going a little further, creating a bond and making a commitment with our clients,This means that we have the responsibility to tell when it is a good option to do something and when it is better to take notice of other options that will give the best results.
The above implies, delve a little more, we are not only making an App or a videogame, but we are, providing a technological solution to improve the processes of our customers. This does not mean that we will come to sniff or ask in a discourteous way what is wrong, on the contrary; we must first be willing to listen to the client, and create a link to identify the client’s problems and give him advice to obtain the most optimal result and what service we offer is better suited to his real needs.
In Baktún labs we are always in the constant search to grow together with our clients, that’s why we say, The vision of the clients, is our commitment, because when working together, wonderful things are achieved.